Effective Date: 29 August 2026
Welcome to Warehouse Kitchen Store. Below are answers to some of the most common questions about our products, orders, delivery, returns and customer service.
1. What is Warehouse Kitchen Store?
Warehouse Kitchen Store is a UK-based online-only retailer specialising in practical kitchen storage and organisation products.
Our range includes kitchen storage racks, organisers, trolleys, utility carts, vegetable racks, baskets, shelving and related kitchen storage products.
2. Do you have a physical store or showroom?
No. Warehouse Kitchen Store is an online-only retailer.
We do not offer customer-facing retail shopping, showroom purchasing or showroom collection through this Website.
Our registered office is used for business and legal correspondence and is not a customer-facing retail location.
3. Where is Warehouse Kitchen Store based?
Our legal business is:
THE WAREHOUSE KITCHEN AND BATHROOM COMPANY LIMITED
Company Registration Number: SC621806
Registered in Scotland
Registered Office:
The Warehouse
Rossie Place
Auchterarder
PH3 1AJ
United Kingdom
4. How can I contact customer service?
You can contact us using:
Phone: +44 1764 662546
Email: info@warehousekitchen-store.co.uk
Customer Service Hours:
Monday to Friday: 09:00–17:30
Saturday: Closed
Sunday: Closed
5. What payment methods do you accept?
We currently accept:
Payment must be successfully authorised before your order can be processed.
6. What currency are your prices shown in?
Our prices are displayed in British pounds sterling (GBP / £). Standard delivery is completely free for all orders within the UK, and there are no hidden shipping fees at checkout.
7. How long does delivery take?
Our estimated UK delivery timeframe is generally 3–7 business days.
This consists of:
- Handling: 1–2 business days
- Transit: 2–5 business days
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.
8. What is your order cut-off time?
Our order cut-off time is 2:00 PM London time, Monday to Friday.
Orders placed before the cut-off on a business day are normally processed that day.
Orders placed after the cut-off, at weekends or on applicable UK public holidays may be processed on the next business day.
9. Do you provide tracking information?
Where tracking is available for your delivery, tracking information will be provided to you when applicable.
Please contact customer service if you need assistance with your delivery.
10. Can I change my delivery address after placing an order?
Please contact us as soon as possible if you entered an incorrect delivery address.
We cannot guarantee that an address can be changed after an order has been processed or dispatched.
11. What should I do if my order arrives damaged?
Please contact our customer service team as soon as possible.
Where appropriate, provide:
- Your order number
- A description of the problem
- Photographs of the product
- Photographs of the packaging
We will review the issue and advise you on the next steps.
12. What is your returns policy?
Eligible products can generally be returned within 14 days of receipt.
Returned products should be:
- New and unused;
- In their original condition;
- Suitable for resale;
- Returned with original packaging and accessories where applicable; and
- Free from damage, alteration or misuse.
Certain legal exclusions may apply.
Please review our Returns & Refunds Policy for complete details.
13. How do I start a return?
Please contact customer service before sending a return.
Provide your order number, the product you wish to return and the reason for the return. We may also request photographs where appropriate.
Returns are handled by mail only.
Please do not send a return to our registered office unless our customer service team specifically instructs you to do so.
14. Do you charge a restocking fee?
No. We do not charge a restocking fee for eligible returns.
15. How long does a refund take?
Once a returned product has been received and checked, we aim to process eligible refunds within 3 days.
This is our internal processing target and does not replace any statutory refund timeframe that may apply under UK consumer law.
Refunds are normally made to the original payment method and processed in GBP.
16. What if my product is faulty or incorrect?
If you receive a faulty, damaged, incorrect or otherwise non-conforming product, please contact us as soon as possible.
We will assess the issue and provide an appropriate remedy in accordance with applicable UK consumer law.
Your statutory consumer rights are not affected by our returns policy.
17. Can I cancel my order?
If you want to cancel an order, contact us as soon as possible.
If the order has not yet been processed or dispatched, we will make reasonable efforts to accommodate the cancellation.
Your statutory cancellation rights, where applicable, are explained in our Returns & Refunds Policy and Terms and Conditions of Sale.
18. Are all products eligible for change-of-mind returns?
Not necessarily.
Certain products or circumstances may be excluded from change-of-mind cancellation where permitted by law, including certain personalised, custom-made or used products.
Please contact us if you are unsure whether a product is eligible.
19. Are product colours and dimensions exact?
We make reasonable efforts to ensure that product information, photographs and specifications are accurate.
However, colours may appear slightly different depending on your monitor or device, and minor variations may occur between products.
Please check the individual product specifications before purchasing.
20. Do you provide product care information?
Yes.
Where appropriate, product-specific care and maintenance information is provided on the Website.
For general guidance, please refer to our Product Care & Help Guide and Product Care & Maintenance Instructions.
21. Can I purchase products directly through your website?
Yes.
Products available for purchase can be ordered directly through warehousekitchen-store.co.uk using our online checkout.
We do not provide in-store purchasing or showroom collection.
22. Is checkout secure?
We use an online checkout designed to securely process your order and payment information.
You should always ensure that you are using the official warehousekitchen-store.co.uk Website when placing an order.
23. Do I need an account to place an order?
If the checkout provides a guest checkout option, you may place an order without creating an account.
The available checkout options may vary depending on the Website configuration.
24. What happens after I place an order?
After successfully placing an order, you should receive an order confirmation.
Your order will then be processed according to our handling and delivery procedures.
If there is an issue with your order, such as product availability or a significant pricing error, we may contact you.
25. How do you use my personal information?
We use personal information in accordance with our Privacy Policy.
For information about cookies and similar technologies, please see our Cookie Policy.
26. What should I do if I have another question?
Our customer service team is happy to assist with questions about:
- Products
- Product specifications
- Orders
- Delivery
- Returns and refunds
- Product care
- Website purchases
Customer Service
Phone: +44 1764 662546
Email: info@warehousekitchen-store.co.uk
Hours: Monday to Friday, 09:00–17:30
Saturday & Sunday: Closed
Warehouse Kitchen Store
THE WAREHOUSE KITCHEN AND BATHROOM COMPANY LIMITED
Company No. SC621806
The Warehouse, Rossie Place, Auchterarder, PH3 1AJ, United Kingdom
Online-only retailer — no customer-facing retail store or showroom.
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