Ember 295ml (10 oz.) Smart Temperature Control Mug 2 - Black
Every payment made on Warehouse Kitchen Store is protected by SSL encryption and industry-standard payment security measures.
We accept: VISA · Mastercard
Every payment made on Warehouse Kitchen Store is protected by SSL encryption and industry-standard payment security measures.
We accept: VISA · Mastercard
Delivery Information
We aim to process and deliver your order within the estimated delivery timeframe shown on our website. Orders are normally processed within 1–2 business days, with estimated transit times of 2–5 business days. The overall estimated delivery timeframe is 3–7 business days.
Orders placed before 2:00 PM London time on a business day are processed that day. Orders placed after the cut-off time, at weekends or on UK public holidays will be processed on the next business day.
Where tracking is available, tracking information will be provided so you can follow the progress of your delivery. Delivery times are estimates and may occasionally be affected by carrier delays, severe weather, public holidays or other circumstances outside our reasonable control.
For full details, please see our Delivery & Shipping Policy.
Delivery Information
We aim to process and deliver your order within the estimated delivery timeframe shown on our website. Orders are normally processed within 1–2 business days, with estimated transit times of 2–5 business days. The overall estimated delivery timeframe is 3–7 business days.
Orders placed before 2:00 PM London time on a business day are processed that day. Orders placed after the cut-off time, at weekends or on UK public holidays will be processed on the next business day.
Where tracking is available, tracking information will be provided so you can follow the progress of your delivery. Delivery times are estimates and may occasionally be affected by carrier delays, severe weather, public holidays or other circumstances outside our reasonable control.
For full details, please see our Delivery & Shipping Policy.
Frequently Asked Questions
Effective Date: 29 August 2026
Welcome to Warehouse Kitchen Store. Below are answers to some of the most common questions about our products, orders, delivery, returns and customer service.
1. What is Warehouse Kitchen Store?
Warehouse Kitchen Store is a UK-based online-only retailer specialising in practical kitchen storage and organisation products.
Our range includes kitchen storage racks, organisers, trolleys, utility carts, vegetable racks, baskets, shelving and related kitchen storage products.
2. Do you have a physical store or showroom?
No. Warehouse Kitchen Store is an online-only retailer.
We do not offer customer-facing retail shopping, showroom purchasing or showroom collection through this Website.
Our registered office is used for business and legal correspondence and is not a customer-facing retail location.
3. Where is Warehouse Kitchen Store based?
Our legal business is:
THE WAREHOUSE KITCHEN AND BATHROOM COMPANY LIMITED
Company Registration Number: SC621806
Registered in Scotland
Registered Office:
The Warehouse
Rossie Place
Auchterarder
PH3 1AJ
United Kingdom
4. How can I contact customer service?
You can contact us using:
Phone: +44 1764 662546
Email: info@warehousekitchen-store.co.uk
Customer Service Hours:
Monday to Friday: 09:00–17:30
Saturday: Closed
Sunday: Closed
5. What payment methods do you accept?
We currently accept:
- Visa
- Mastercard
Payment must be successfully authorised before your order can be processed.
6. What currency are your prices shown in?
Our prices are displayed in British pounds sterling (GBP / £). Standard delivery is completely free for all orders within the UK, and there are no hidden shipping fees at checkout.
7. How long does delivery take?
Our estimated UK delivery timeframe is generally 3–7 business days.
This consists of:
- Handling: 1–2 business days
- Transit: 2–5 business days
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.
8. What is your order cut-off time?
Our order cut-off time is 2:00 PM London time, Monday to Friday.
Orders placed before the cut-off on a business day are normally processed that day.
Orders placed after the cut-off, at weekends or on applicable UK public holidays may be processed on the next business day.
9. Do you provide tracking information?
Where tracking is available for your delivery, tracking information will be provided to you when applicable.
Please contact customer service if you need assistance with your delivery.
10. Can I change my delivery address after placing an order?
Please contact us as soon as possible if you entered an incorrect delivery address.
We cannot guarantee that an address can be changed after an order has been processed or dispatched.
11. What should I do if my order arrives damaged?
Please contact our customer service team as soon as possible.
Where appropriate, provide:
- Your order number
- A description of the problem
- Photographs of the product
- Photographs of the packaging
We will review the issue and advise you on the next steps.
12. What is your returns policy?
Eligible products can generally be returned within 14 days of receipt.
Returned products should be:
- New and unused;
- In their original condition;
- Suitable for resale;
- Returned with original packaging and accessories where applicable; and
- Free from damage, alteration or misuse.
Certain legal exclusions may apply.
Please review our Returns & Refunds Policy for complete details.
13. How do I start a return?
Please contact customer service before sending a return.
Provide your order number, the product you wish to return and the reason for the return. We may also request photographs where appropriate.
Returns are handled by mail only.
Please do not send a return to our registered office unless our customer service team specifically instructs you to do so.
14. Do you charge a restocking fee?
No. We do not charge a restocking fee for eligible returns.
15. How long does a refund take?
Once a returned product has been received and checked, we aim to process eligible refunds within 3 days.
This is our internal processing target and does not replace any statutory refund timeframe that may apply under UK consumer law.
Refunds are normally made to the original payment method and processed in GBP.
16. What if my product is faulty or incorrect?
If you receive a faulty, damaged, incorrect or otherwise non-conforming product, please contact us as soon as possible.
We will assess the issue and provide an appropriate remedy in accordance with applicable UK consumer law.
Your statutory consumer rights are not affected by our returns policy.
17. Can I cancel my order?
If you want to cancel an order, contact us as soon as possible.
If the order has not yet been processed or dispatched, we will make reasonable efforts to accommodate the cancellation.
Your statutory cancellation rights, where applicable, are explained in our Returns & Refunds Policy and Terms and Conditions of Sale.
18. Are all products eligible for change-of-mind returns?
Not necessarily.
Certain products or circumstances may be excluded from change-of-mind cancellation where permitted by law, including certain personalised, custom-made or used products.
Please contact us if you are unsure whether a product is eligible.
19. Are product colours and dimensions exact?
We make reasonable efforts to ensure that product information, photographs and specifications are accurate.
However, colours may appear slightly different depending on your monitor or device, and minor variations may occur between products.
Please check the individual product specifications before purchasing.
20. Do you provide product care information?
Yes.
Where appropriate, product-specific care and maintenance information is provided on the Website.
For general guidance, please refer to our Product Care & Help Guide and Product Care & Maintenance Instructions.
21. Can I purchase products directly through your website?
Yes.
Products available for purchase can be ordered directly through warehousekitchen-store.co.uk using our online checkout.
We do not provide in-store purchasing or showroom collection.
22. Is checkout secure?
We use an online checkout designed to securely process your order and payment information.
You should always ensure that you are using the official warehousekitchen-store.co.uk Website when placing an order.
23. Do I need an account to place an order?
If the checkout provides a guest checkout option, you may place an order without creating an account.
The available checkout options may vary depending on the Website configuration.
24. What happens after I place an order?
After successfully placing an order, you should receive an order confirmation.
Your order will then be processed according to our handling and delivery procedures.
If there is an issue with your order, such as product availability or a significant pricing error, we may contact you.
25. How do you use my personal information?
We use personal information in accordance with our Privacy Policy.
For information about cookies and similar technologies, please see our Cookie Policy.
26. What should I do if I have another question?
Our customer service team is happy to assist with questions about:
- Products
- Product specifications
- Orders
- Delivery
- Returns and refunds
- Product care
- Website purchases
Customer Service
Phone: +44 1764 662546
Email: info@warehousekitchen-store.co.uk
Hours: Monday to Friday, 09:00–17:30
Saturday & Sunday: Closed
Warehouse Kitchen Store
THE WAREHOUSE KITCHEN AND BATHROOM COMPANY LIMITED
Company No. SC621806
The Warehouse, Rossie Place, Auchterarder, PH3 1AJ, United Kingdom
Online-only retailer — no customer-facing retail store or showroom.
Effective Date: 29 August 2026
Welcome to Warehouse Kitchen Store. Below are answers to some of the most common questions about our products, orders, delivery, returns and customer service.
1. What is Warehouse Kitchen Store?
Warehouse Kitchen Store is a UK-based online-only retailer specialising in practical kitchen storage and organisation products.
Our range includes kitchen storage racks, organisers, trolleys, utility carts, vegetable racks, baskets, shelving and related kitchen storage products.
2. Do you have a physical store or showroom?
No. Warehouse Kitchen Store is an online-only retailer.
We do not offer customer-facing retail shopping, showroom purchasing or showroom collection through this Website.
Our registered office is used for business and legal correspondence and is not a customer-facing retail location.
3. Where is Warehouse Kitchen Store based?
Our legal business is:
THE WAREHOUSE KITCHEN AND BATHROOM COMPANY LIMITED
Company Registration Number: SC621806
Registered in Scotland
Registered Office:
The Warehouse
Rossie Place
Auchterarder
PH3 1AJ
United Kingdom
4. How can I contact customer service?
You can contact us using:
Phone: +44 1764 662546
Email: info@warehousekitchen-store.co.uk
Customer Service Hours:
Monday to Friday: 09:00–17:30
Saturday: Closed
Sunday: Closed
5. What payment methods do you accept?
We currently accept:
- Visa
- Mastercard
Payment must be successfully authorised before your order can be processed.
6. What currency are your prices shown in?
Our prices are displayed in British pounds sterling (GBP / £). Standard delivery is completely free for all orders within the UK, and there are no hidden shipping fees at checkout.
7. How long does delivery take?
Our estimated UK delivery timeframe is generally 3–7 business days.
This consists of:
- Handling: 1–2 business days
- Transit: 2–5 business days
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.
8. What is your order cut-off time?
Our order cut-off time is 2:00 PM London time, Monday to Friday.
Orders placed before the cut-off on a business day are normally processed that day.
Orders placed after the cut-off, at weekends or on applicable UK public holidays may be processed on the next business day.
9. Do you provide tracking information?
Where tracking is available for your delivery, tracking information will be provided to you when applicable.
Please contact customer service if you need assistance with your delivery.
10. Can I change my delivery address after placing an order?
Please contact us as soon as possible if you entered an incorrect delivery address.
We cannot guarantee that an address can be changed after an order has been processed or dispatched.
11. What should I do if my order arrives damaged?
Please contact our customer service team as soon as possible.
Where appropriate, provide:
- Your order number
- A description of the problem
- Photographs of the product
- Photographs of the packaging
We will review the issue and advise you on the next steps.
12. What is your returns policy?
Eligible products can generally be returned within 14 days of receipt.
Returned products should be:
- New and unused;
- In their original condition;
- Suitable for resale;
- Returned with original packaging and accessories where applicable; and
- Free from damage, alteration or misuse.
Certain legal exclusions may apply.
Please review our Returns & Refunds Policy for complete details.
13. How do I start a return?
Please contact customer service before sending a return.
Provide your order number, the product you wish to return and the reason for the return. We may also request photographs where appropriate.
Returns are handled by mail only.
Please do not send a return to our registered office unless our customer service team specifically instructs you to do so.
14. Do you charge a restocking fee?
No. We do not charge a restocking fee for eligible returns.
15. How long does a refund take?
Once a returned product has been received and checked, we aim to process eligible refunds within 3 days.
This is our internal processing target and does not replace any statutory refund timeframe that may apply under UK consumer law.
Refunds are normally made to the original payment method and processed in GBP.
16. What if my product is faulty or incorrect?
If you receive a faulty, damaged, incorrect or otherwise non-conforming product, please contact us as soon as possible.
We will assess the issue and provide an appropriate remedy in accordance with applicable UK consumer law.
Your statutory consumer rights are not affected by our returns policy.
17. Can I cancel my order?
If you want to cancel an order, contact us as soon as possible.
If the order has not yet been processed or dispatched, we will make reasonable efforts to accommodate the cancellation.
Your statutory cancellation rights, where applicable, are explained in our Returns & Refunds Policy and Terms and Conditions of Sale.
18. Are all products eligible for change-of-mind returns?
Not necessarily.
Certain products or circumstances may be excluded from change-of-mind cancellation where permitted by law, including certain personalised, custom-made or used products.
Please contact us if you are unsure whether a product is eligible.
19. Are product colours and dimensions exact?
We make reasonable efforts to ensure that product information, photographs and specifications are accurate.
However, colours may appear slightly different depending on your monitor or device, and minor variations may occur between products.
Please check the individual product specifications before purchasing.
20. Do you provide product care information?
Yes.
Where appropriate, product-specific care and maintenance information is provided on the Website.
For general guidance, please refer to our Product Care & Help Guide and Product Care & Maintenance Instructions.
21. Can I purchase products directly through your website?
Yes.
Products available for purchase can be ordered directly through warehousekitchen-store.co.uk using our online checkout.
We do not provide in-store purchasing or showroom collection.
22. Is checkout secure?
We use an online checkout designed to securely process your order and payment information.
You should always ensure that you are using the official warehousekitchen-store.co.uk Website when placing an order.
23. Do I need an account to place an order?
If the checkout provides a guest checkout option, you may place an order without creating an account.
The available checkout options may vary depending on the Website configuration.
24. What happens after I place an order?
After successfully placing an order, you should receive an order confirmation.
Your order will then be processed according to our handling and delivery procedures.
If there is an issue with your order, such as product availability or a significant pricing error, we may contact you.
25. How do you use my personal information?
We use personal information in accordance with our Privacy Policy.
For information about cookies and similar technologies, please see our Cookie Policy.
26. What should I do if I have another question?
Our customer service team is happy to assist with questions about:
- Products
- Product specifications
- Orders
- Delivery
- Returns and refunds
- Product care
- Website purchases
Customer Service
Phone: +44 1764 662546
Email: info@warehousekitchen-store.co.uk
Hours: Monday to Friday, 09:00–17:30
Saturday & Sunday: Closed
Warehouse Kitchen Store
THE WAREHOUSE KITCHEN AND BATHROOM COMPANY LIMITED
Company No. SC621806
The Warehouse, Rossie Place, Auchterarder, PH3 1AJ, United Kingdom
Online-only retailer — no customer-facing retail store or showroom.
Returns & Refunds Policy
Effective Date: 29 August 2026
At Warehouse Kitchen Store, we want you to be satisfied with your purchase. If you change your mind about an eligible product, you may request a return in accordance with this Returns & Refunds Policy.
This policy applies to purchases made directly through warehousekitchen-store.co.uk.
1. 14-Day Returns
We accept returns of eligible new and unused products within 14 days of receiving your order.
If you change your mind and no longer want your purchase, you may request a return within this 14-day period.
The 14-day return period is calculated from the date you receive the goods.
Returns requested after 14 days may not be accepted, except where required by applicable UK consumer law.
2. Return Conditions
To be eligible for a change-of-mind return, products should:
- Be new and unused
- Be in their original condition
- Be suitable for resale
- Include the original packaging and accessories where applicable
- Not have been damaged, altered or misused
We recommend that you carefully repack the product to help prevent damage during return transportation.
Nothing in this policy affects your statutory consumer rights.
3. How to Request a Return
Before sending a product back, please contact our customer service team.
Please provide:
- Your order number
- The product you wish to return
- The reason for the return
- Any relevant photographs or additional information where appropriate
Our customer service team will provide the return instructions.
Please do not send products to the registered office unless our customer service team specifically instructs you to do so.
4. Return Method
We do not offer in-store returns, showroom returns or physical-store drop-offs because Warehouse Kitchen Store is an online-only retailer.
Once your return request is approved, a pre-paid return shipping label will be provided via email as part of the return instructions.
Please follow the return instructions provided by our customer service team.
5. Return Shipping
For a change-of-mind return, return shipping is completely free. We will provide a pre-paid return shipping label along with your return instructions. We do not charge a restocking fee. Where a product is faulty, damaged on arrival, or incorrect, we will also provide a pre-paid shipping label and cover all costs.
6. Faulty, Damaged or Incorrect Products
If you receive a product that is:
- Faulty
- Damaged during delivery
- Incorrect
- Missing components
- Not as described
please contact us as soon as reasonably possible.
Please provide your order number and, where appropriate, photographs showing the issue.
We will review the issue and provide an appropriate remedy in accordance with applicable UK consumer law.
Your statutory rights are not affected by this policy.
7. Refunds
Once your returned product has been received and checked, we will process the applicable refund.
Our target is to process approved refunds within 3 days after the return has been received and checked. This is our internal processing target and is not intended to replace any statutory refund timeframe that may apply under UK consumer law.
Refunds will normally be made to the original payment method used for the purchase.
All refunds are processed in GBP (£).
8. Original Delivery Charges
Where a consumer exercises their statutory cancellation rights for an eligible order, the refund will include the standard delivery charge paid for the original order, where required by applicable law.
Any additional premium delivery cost selected by the customer may not be refundable.
9. Products That Cannot Be Returned
Products may not be eligible for a change-of-mind return where an applicable legal exception applies, including products that:
- Have been personalised or made to the customer's specifications
- Cannot reasonably be returned due to their nature
- Have been used or damaged after delivery beyond what is reasonably necessary to inspect them
Where a particular product has specific return conditions, these will be stated on the relevant product page.
10. Statutory Consumer Rights
If you are a consumer in the UK, you may have statutory rights under applicable UK consumer protection legislation.
For eligible online purchases, statutory cancellation rights may provide a 14-day period in which to notify the trader that you wish to cancel, followed by a further period to return the goods.
These statutory rights are separate from and take priority over any additional voluntary return terms offered by us where applicable.
Nothing in this policy limits or excludes any rights you have under applicable law.
11. Return Address
For security and processing purposes, please do not send a return directly to our registered office without receiving return instructions from our customer service team first.
Our registered office is:
THE WAREHOUSE KITCHEN AND BATHROOM COMPANY LIMITED
The Warehouse
Rossie Place
Auchterarder
PH3 1AJ
United Kingdom
12. Contact Us
If you have questions about returns or refunds, please contact:
Warehouse Kitchen Store
Customer Service Phone:
+44 1764 662546
Email:
info@warehousekitchen-store.co.uk
Customer Service Hours:
Monday to Friday: 09:00–17:30
Saturday: Closed
Sunday: Closed
Effective Date: 29 August 2026
At Warehouse Kitchen Store, we want you to be satisfied with your purchase. If you change your mind about an eligible product, you may request a return in accordance with this Returns & Refunds Policy.
This policy applies to purchases made directly through warehousekitchen-store.co.uk.
1. 14-Day Returns
We accept returns of eligible new and unused products within 14 days of receiving your order.
If you change your mind and no longer want your purchase, you may request a return within this 14-day period.
The 14-day return period is calculated from the date you receive the goods.
Returns requested after 14 days may not be accepted, except where required by applicable UK consumer law.
2. Return Conditions
To be eligible for a change-of-mind return, products should:
- Be new and unused
- Be in their original condition
- Be suitable for resale
- Include the original packaging and accessories where applicable
- Not have been damaged, altered or misused
We recommend that you carefully repack the product to help prevent damage during return transportation.
Nothing in this policy affects your statutory consumer rights.
3. How to Request a Return
Before sending a product back, please contact our customer service team.
Please provide:
- Your order number
- The product you wish to return
- The reason for the return
- Any relevant photographs or additional information where appropriate
Our customer service team will provide the return instructions.
Please do not send products to the registered office unless our customer service team specifically instructs you to do so.
4. Return Method
We do not offer in-store returns, showroom returns or physical-store drop-offs because Warehouse Kitchen Store is an online-only retailer.
Once your return request is approved, a pre-paid return shipping label will be provided via email as part of the return instructions.
Please follow the return instructions provided by our customer service team.
5. Return Shipping
For a change-of-mind return, return shipping is completely free. We will provide a pre-paid return shipping label along with your return instructions. We do not charge a restocking fee. Where a product is faulty, damaged on arrival, or incorrect, we will also provide a pre-paid shipping label and cover all costs.
6. Faulty, Damaged or Incorrect Products
If you receive a product that is:
- Faulty
- Damaged during delivery
- Incorrect
- Missing components
- Not as described
please contact us as soon as reasonably possible.
Please provide your order number and, where appropriate, photographs showing the issue.
We will review the issue and provide an appropriate remedy in accordance with applicable UK consumer law.
Your statutory rights are not affected by this policy.
7. Refunds
Once your returned product has been received and checked, we will process the applicable refund.
Our target is to process approved refunds within 3 days after the return has been received and checked. This is our internal processing target and is not intended to replace any statutory refund timeframe that may apply under UK consumer law.
Refunds will normally be made to the original payment method used for the purchase.
All refunds are processed in GBP (£).
8. Original Delivery Charges
Where a consumer exercises their statutory cancellation rights for an eligible order, the refund will include the standard delivery charge paid for the original order, where required by applicable law.
Any additional premium delivery cost selected by the customer may not be refundable.
9. Products That Cannot Be Returned
Products may not be eligible for a change-of-mind return where an applicable legal exception applies, including products that:
- Have been personalised or made to the customer's specifications
- Cannot reasonably be returned due to their nature
- Have been used or damaged after delivery beyond what is reasonably necessary to inspect them
Where a particular product has specific return conditions, these will be stated on the relevant product page.
10. Statutory Consumer Rights
If you are a consumer in the UK, you may have statutory rights under applicable UK consumer protection legislation.
For eligible online purchases, statutory cancellation rights may provide a 14-day period in which to notify the trader that you wish to cancel, followed by a further period to return the goods.
These statutory rights are separate from and take priority over any additional voluntary return terms offered by us where applicable.
Nothing in this policy limits or excludes any rights you have under applicable law.
11. Return Address
For security and processing purposes, please do not send a return directly to our registered office without receiving return instructions from our customer service team first.
Our registered office is:
THE WAREHOUSE KITCHEN AND BATHROOM COMPANY LIMITED
The Warehouse
Rossie Place
Auchterarder
PH3 1AJ
United Kingdom
12. Contact Us
If you have questions about returns or refunds, please contact:
Warehouse Kitchen Store
Customer Service Phone:
+44 1764 662546
Email:
info@warehousekitchen-store.co.uk
Customer Service Hours:
Monday to Friday: 09:00–17:30
Saturday: Closed
Sunday: Closed
Delivery & Shipping Policy
Effective Date: 29 August 2026
At Warehouse Kitchen Store, we aim to provide a straightforward and reliable delivery service for all orders placed through our website.
This Delivery & Shipping Policy explains how orders are processed, dispatched and delivered.
1. Delivery Area
We currently deliver within the UK and offer Free Standard Shipping on all orders with no hidden fees.
2. Order Processing
Orders are processed during our customer service and business operating days:
Monday to Friday: 09:00–17:30
Saturday: Closed
Sunday: Closed
Orders placed after the daily order cut-off time will be processed on the next business day.
Order Cut-Off Time
2:00 PM (London time)
Orders placed before 2:00 PM on a business day will normally begin processing on that business day.
Orders placed after 2:00 PM, or on Saturdays, Sundays or UK public holidays, will normally begin processing on the next available business day.
3. Handling Time
Our standard order handling time is:
1–2 business days
Handling time refers to the time required to prepare your order for dispatch after the order has been successfully placed.
Handling takes place Monday to Friday, excluding UK public holidays.
4. Transit Time
After dispatch, the estimated delivery transit time is:
2–5 business days
Transit time refers to the estimated time taken by the carrier to deliver your order after it has been dispatched.
Delivery times may vary depending on the destination, carrier operations, weather conditions and other circumstances outside our reasonable control.
5. Estimated Total Delivery Time
The typical estimated delivery timeframe is:
3–7 business days
This consists of:
- Handling: 1–2 business days
- Transit: 2–5 business days
The delivery timeframe is an estimate and is not a guaranteed delivery date.
6. Delivery Charges
Any applicable delivery charges will be clearly displayed during checkout before payment is completed.
Customers will be able to review the applicable delivery cost before placing an order.
7. Delivery Address
Please ensure that your delivery address and contact details are accurate and complete when placing your order.
Warehouse Kitchen Store is not responsible for delays or additional costs caused by an incorrect or incomplete delivery address supplied by the customer.
If you realise that your delivery information is incorrect after placing an order, please contact us as soon as possible.
We will try to assist, but we cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.
8. Delivery Delays
Although we aim to meet the estimated delivery timeframe, delays may occasionally occur due to circumstances outside our reasonable control, including:
- Carrier delays
- Severe weather
- Public holidays
- Transportation disruption
- Operational issues
- Incorrect or incomplete delivery information
- Other circumstances beyond our reasonable control
If your order appears to be delayed, please contact our customer service team with your order number so that we can assist you.
9. Damaged or Incorrect Deliveries
Please inspect your order when it arrives.
If your order arrives damaged, contains an incorrect item or is otherwise not as expected, please contact us as soon as reasonably possible.
Please provide your order number and, where appropriate, photographs or other relevant information so that we can investigate the issue and provide the appropriate assistance.
10. Delivery Tracking
Where tracking information is available, it may be provided to you after your order has been dispatched.
Tracking availability depends on the delivery service used for your order.
11. Contact Us
If you have any questions regarding delivery or your order, please contact:
Warehouse Kitchen Store
Customer Service Phone:
+44 1764 662546
Email:
info@warehousekitchen-store.co.uk
Customer Service Hours:
Monday to Friday: 09:00–17:30
Saturday: Closed
Sunday: Closed
Registered Office:
The Warehouse
Rossie Place
Auchterarder
PH3 1AJ
United Kingdom
Effective Date: 29 August 2026
At Warehouse Kitchen Store, we aim to provide a straightforward and reliable delivery service for all orders placed through our website.
This Delivery & Shipping Policy explains how orders are processed, dispatched and delivered.
1. Delivery Area
We currently deliver within the UK and offer Free Standard Shipping on all orders with no hidden fees.
2. Order Processing
Orders are processed during our customer service and business operating days:
Monday to Friday: 09:00–17:30
Saturday: Closed
Sunday: Closed
Orders placed after the daily order cut-off time will be processed on the next business day.
Order Cut-Off Time
2:00 PM (London time)
Orders placed before 2:00 PM on a business day will normally begin processing on that business day.
Orders placed after 2:00 PM, or on Saturdays, Sundays or UK public holidays, will normally begin processing on the next available business day.
3. Handling Time
Our standard order handling time is:
1–2 business days
Handling time refers to the time required to prepare your order for dispatch after the order has been successfully placed.
Handling takes place Monday to Friday, excluding UK public holidays.
4. Transit Time
After dispatch, the estimated delivery transit time is:
2–5 business days
Transit time refers to the estimated time taken by the carrier to deliver your order after it has been dispatched.
Delivery times may vary depending on the destination, carrier operations, weather conditions and other circumstances outside our reasonable control.
5. Estimated Total Delivery Time
The typical estimated delivery timeframe is:
3–7 business days
This consists of:
- Handling: 1–2 business days
- Transit: 2–5 business days
The delivery timeframe is an estimate and is not a guaranteed delivery date.
6. Delivery Charges
Any applicable delivery charges will be clearly displayed during checkout before payment is completed.
Customers will be able to review the applicable delivery cost before placing an order.
7. Delivery Address
Please ensure that your delivery address and contact details are accurate and complete when placing your order.
Warehouse Kitchen Store is not responsible for delays or additional costs caused by an incorrect or incomplete delivery address supplied by the customer.
If you realise that your delivery information is incorrect after placing an order, please contact us as soon as possible.
We will try to assist, but we cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.
8. Delivery Delays
Although we aim to meet the estimated delivery timeframe, delays may occasionally occur due to circumstances outside our reasonable control, including:
- Carrier delays
- Severe weather
- Public holidays
- Transportation disruption
- Operational issues
- Incorrect or incomplete delivery information
- Other circumstances beyond our reasonable control
If your order appears to be delayed, please contact our customer service team with your order number so that we can assist you.
9. Damaged or Incorrect Deliveries
Please inspect your order when it arrives.
If your order arrives damaged, contains an incorrect item or is otherwise not as expected, please contact us as soon as reasonably possible.
Please provide your order number and, where appropriate, photographs or other relevant information so that we can investigate the issue and provide the appropriate assistance.
10. Delivery Tracking
Where tracking information is available, it may be provided to you after your order has been dispatched.
Tracking availability depends on the delivery service used for your order.
11. Contact Us
If you have any questions regarding delivery or your order, please contact:
Warehouse Kitchen Store
Customer Service Phone:
+44 1764 662546
Email:
info@warehousekitchen-store.co.uk
Customer Service Hours:
Monday to Friday: 09:00–17:30
Saturday: Closed
Sunday: Closed
Registered Office:
The Warehouse
Rossie Place
Auchterarder
PH3 1AJ
United Kingdom
Designed for home or office, the new Ember Mug2 does more than simply keep your coffee hot. Our smart mug allows you to set an exact drinking temperature, so your coffee is never too hot, or too cold. Ember then maintains your chosen temperature for 1.5 hours - so your hot beverage stays perfect. Built-in battery to maintain your drinking temperature. Includes new, redesigned charging coaster. 10 fl oz/295 ml. Easy to clean. Mug is safe to handwash and submersible up to 1 metre in water.